Help before the checkout
Questions, answered properly.
Clear starting points for fitment, shipping, pickup, installation and complete builds.
Straight answers
Before you order.
Shipping, fitment and installation can vary by product and vehicle. These answers cover the common starting points.
How do I know a part fits my vehicle?
Use the vehicle finder where available and include the full year, make, model and variant with your order or enquiry. Road Rex 4x4 can confirm compatibility before fulfilment.
Can Road Rex 4x4 install products I buy online?
Many products can be professionally installed at the Fyshwick workshop. Installation availability depends on the product and vehicle, so request a workshop quote before travelling.
Why do some products require a freight quote?
Bulky or supplier-direct products can have different freight costs by size and postcode. The freight enquiry captures the information required to provide an accurate quote.
Do you offer local pickup?
Eligible products can be collected in Canberra. The product page will identify pickup-only items, and the team will confirm when an order is ready.
Can you help plan a complete 4×4 build?
Yes. Road Rex 4x4 can help coordinate protection, suspension, wheels, touring, recovery, electrical and storage so the components are selected as one system.
How does normal shipping work?
Standard products use the Shopify checkout and the shipping options configured for the delivery address. Oversize items may use the freight-quote flow instead.
What should I send when asking about an existing order?
Include the order number, customer name, preferred contact method and a short description of the issue so the team can investigate quickly.
